1. General information
The owner and contracting party of the GroVegz online store (hereinafter the Online Store) is Housing OÜ, registry code 11712597, VAT no. EE101316363, address Aavoja tee 7, Vikipalu, 74313 Harjumaa, Estonia, email info@grovegz.com, telephone +372 53 568 834.
2. Product and pricing information
Prices displayed in the Online Store are in euros and include applicable taxes. The main characteristics, price and availability of the goods are shown on the product page. The delivery charge and total order amount are displayed before the order carrying an obligation to pay is confirmed.
3. Ordering and conclusion of the contract
To place an order, the purchaser adds products to the basket, enters the required information, selects the delivery and payment methods and reviews the order summary. The order button clearly indicates that placing the order entails an obligation to pay. The sales contract enters into force once payment has been confirmed. The Online Store sends confirmation of the contract to the purchaser’s email address on a durable medium.
4. Payment
Payments are processed by the payment service providers shown at checkout, including ESTO AS and, where applicable, PayPal. Payment is made in the service provider’s secure environment. Housing OÜ does not have access to the purchaser’s full card details or online-banking authentication data.
5. Availability and delivery
If the ordered goods cannot be delivered, the Online Store will notify the purchaser as soon as possible and refund the amounts paid, including the cost of standard delivery, without undue delay and no later than 14 days. Detailed delivery methods and timeframes are described in the Shipping Policy.
6. Right of withdrawal
A consumer has the right to withdraw from a distance contract without giving a reason within 14 days of receiving the goods. To exercise this right, an unequivocal application for withdrawal must be sent within the time limit. This may be done using the online function “Withdraw from the contract” or by email to info@grovegz.com. Receipt of an application submitted through the online form will be confirmed promptly by email.
The purchaser must return the goods within 14 days of submitting the application for withdrawal or provide proof that the goods were handed over to the carrier. The purchaser bears the direct return cost, except where the goods are incorrect or defective. The consumer may inspect the product to the same extent as in a physical shop; the consumer may be liable for any decrease in value caused by more extensive use. The absence of the original packaging does not in itself remove the right of withdrawal.
The Online Store will refund all payments received under the contract, including the cost of the least expensive standard delivery method offered by the Online Store, without undue delay and no later than 14 days after receiving the application for withdrawal. The refund may be withheld until the goods have been returned or proof of return has been provided.
Statutory exceptions to the right of withdrawal apply, among other things, to made-to-order goods, perishable goods and hygiene goods with opened packaging that cannot be returned for health-protection reasons. The 14-day right of withdrawal generally applies to the Online Store’s standard metal raised beds.
7. Defective goods and complaints
The Online Store is liable for any lack of conformity of the goods to the extent provided by law. The consumer may report a defect by email to info@grovegz.com or by telephone on +372 53 568 834. The Online Store will respond to the consumer’s written complaint within 15 days. The goods will first be repaired or replaced where this is possible and proportionate; otherwise, a price reduction or termination of the contract will apply under the conditions provided by law.
8. Personal data and marketing
The processing of personal data is described in the Privacy Policy. Newsletters are sent with consent or on another valid legal basis, and every marketing email includes an option to unsubscribe.
9. Dispute resolution
Please first submit any question or complaint to Housing OÜ at info@grovegz.com. If no agreement is reached, the consumer may apply to the Consumer Disputes Committee . Proceedings before the Committee are free of charge for the consumer. The former European Union ODR platform is no longer referenced because it ceased operating in 2025.
Last updated: 1 September 2026.